In line with government guidelines, we are now open on an appointment only basis for the time being.
Please call or email if you would like a one to one appointment for a personal shopping experience.We are taking every possible precaution to keep everyone safe in-store: All staff will wear masks and there will be latex gloves available for everyone if you'd like to wear them, as well as hand sanitiser.
Changing rooms will be washed down after every customer and any clothes that are tried on but not bought will be quarantined.I have compostable, disposable cups for water but will not be able to offer tea or coffee for the time being.
The lavatories will not be available unless it’s an ‘emergency’! Paper towel will be available rather than hand towels.
We will also continue to send out mail orders if you prefer not to come to the shop. Stay safe and well everyone and hopefully we’ll see you all again very soon.
We like to think we make shopping a very pleasant and enjoyable experience for all, even those of you who have never liked shopping… and even your partners! We will do our best to make everyone comfortable and our essential air conditioning means you won’t get hot and bothered while you try on your goodies!
We have won awards for our customer service, voted for by our customers, so we believe we are doing ok! Please feel free to send in your comments on our service and of your experience in the shop if you would like to. We love hearing from you
Following on from wins in 2010 and 2015, Bakou is proud to announce that we have received the accolade of Runner Up in the very strongly contested Best Customer Service category of the Merton Best Business Awards 2018. With no fewer than EIGHT finalists, this was a tremendous achievement and we would like to say a big thank you to all our customers who voted for us.
Visit the Merton Best Business Awards website for more details