9.30am - 5.30pm Mon - Sat
Closed Sundays & Bank Hols
Open 9.30am - 5.30pm Monday to Saturday
Closed Sundays & Bank Holidays
Award Winning Boutique
267-269 Coombe Lane SW20 0RH 
 Tel: 020 8947 9797

Shopping Experience at Bakou

Award winning customer service

We like to think we make shopping a very pleasant and enjoyable experience for all, even those of you who have never liked shopping… and even your partners! We will do our best to make everyone comfortable and our essential air conditioning means you won’t get hot and bothered while you try on your goodies!

We have won awards for our customer service, voted for by our customers, so we believe we are doing ok! Please feel free to send in your comments on our service and of your experience in the shop if you would like to. We love hearing from you

Bakou receives runner up award in Merton Best Business Awards 2018

Following on from wins in 2010 and 2015, Bakou is proud to announce that we have received the accolade of Runner Up in the very strongly contested Best Customer Service category of the Merton Best Business Awards 2018. With no fewer than EIGHT finalists, this was a tremendous achievement and we would like to say a big thank you to all our customers who voted for us.

Visit the Merton Best Business Awards website for more details

Merton Best Business Awards 2018 -Runner Up Award Graphic

Customer Comments - some of the nice things said about Bakou…

I always receive a warm welcome from Ali and her team when I step inside Bakou - great customer service and friendly staff.  It is wonderful to try on different styles of clothes - trousers (slim, wide, cropped); long and short tunics; blouses in an array of colours and styles; cosy and warm jumpers and gorgeous jackets and coats. Bakou's range of clothes, in generous sizes, fit the body shape well and shopping is very enjoyable.  Wearing Bakou's clothes I receive many comments about my look which brings a smile to my face and makes me feel confident. I’m so pleased I found Bakou!
Susan – Kingston upon Thames
I love shopping at Bakou for the fantastic variety of stylish clothes, the warm welcome and easy parking!
Angela – Wimbledon
Bakou has the best choice of clothes for bigger sizes, but most importantly the nicest people to help you find what you are looking for.  I have been a customer for many years and rarely go anywhere else!
Maria – Putney
“The most brilliant shop, fabulous collections and wonderful honest staff.  I always spend far too much!!!  Too many outfits to choose from!”
Katie – Sheen
“Stylish; original and great quality clothes sold by knowledgeable and very friendly staff - check out the fabulous costume jewellery too”
Sian – Wimbledon
“If you think money can't buy happiness, you haven't shopped at Bakou! There is always a warm welcome, friendly, helpful ladies and clothes which flatter beautifully. It is my absolute favourite shop; perfect for the curvy lady!”
Joy – Farnham
“Nothing like a Bakou visit for some retail therapy! Lovely, friendly, helpful, honest staff, who very quickly get to know their customers and exactly what colours, shapes and styles they like and look fabulous wearing! I always leave looking and feeling good with some new bits to add to my wardrobe.”
Sarah – Kingston upon Thames
“Bakou has a wide choice of beautifully made clothes, staff are helpful, but not pushy, and truthful, which is so important when selecting an outfit, especially if you are unaccompanied. You know they are not after the ‘quick sale’ so you don’t get put off from returning! The girls will always tell me if I don’t look great in something…tactfully, obviously!”
Karen – West Wimbledon
There is always a very warm welcome at Bakou. All the team at Bakou are very friendly and cheerful, and the most valuable part is their truthful honesty when asked an opinion…
I have avoided many fashion faux pas with their help!
AND a welcome cuppa too. What more could a shopper want?
Helen – Bromley
The moment I arrive at Bakou I know I won't be disappointed.
Ali's staff are always so helpful and welcoming. I never fail to leave this wonderful shop without a great selection of wearable clothes and Ali's buying choices always suit me. Looking forward to seeing the next collection!
Beverley – Isle of Man
Hi Ali, just to say how delighted I am with my lovely new clothes, I can hardly believe there was so much that suited, fitted and best of all, flattered me! What was so nice was that the whole business of dressing and undressing was made easy.
Merrill – Twickenham
It is always a pleasure to visit Bakou, the staff are friendly, helpful and honest… and the clothes lovely, I never leave without an item or three!
Caroline – Richmond
I have been a customer for many years and, from the start, have always received a great welcome and impeccable service from Ali and her colleagues.  Ali has an excellent eye for what works for those of us who are not built like reeds.
Sally – Nuneaton
Being big ladies, the moment we walked into the shop, Ali and her staff made us feel welcome and at ease. We hated clothes shopping but since this January when we visited Bakou, we have built up a new wardrobe of clothes. 
They are bang up to date on fashion and colour trends.
They are the BEST! They have made me become interested in how I look as they have given me the confidence to wear these bright, layering effect clothes.
Jill and Tracy – New Malden

Meet the Bakou team…

Photo of some of the Bakou team with Slywia, Ali and Gail
Sylwia, Ali and Gail
photo portrait of Ali owner of Bakou
Ali
photo portrait of Kathy, one of the Bakou team
Cathy
photo portrait of Gail, one of the Bakou team
Gail
photo portrait of Sylwia, one of the Bakou team
Sylwia
a graphic to represent Sam, she was too shy to be photographed
Sam (she’s shy)