9.30am - 5.30pm Mon - Sat
Closed Sundays & Bank Hols
Open 9.30am - 5.30pm Monday to Saturday
Closed Sundays & Bank Holidays

Mail Order

Terms & Conditions

We do not operate specifically as a mail order business but we are happy to send items out to customers to help with your shopping needs.

If you need to return an item, please send it back to us with the Returns Form enclosed in your package to:-

Bakou
267-269 Coombe Lane
London
SW20 0RH

The items must be returned within 14 days of receipt and you will be responsible for the cost of returning the goods to us. We will process the refund as soon as we receive the goods.

The returned goods do not need to be in their original packaging, however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Voucher, as detailed below).

If any product purchased with a Gift Voucher is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Voucher. If your purchase was partially paid for on Gift Voucher and a refund is payable to you, your Gift Voucher will be refunded up to the voucher’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Voucher used to purchase the returned good(s), we will issue you with a new Gift Voucher to the value payable to you up to the amount of the card’s original value.